Payment Problems & Suspensions

Failed Payments

  • Bank transfer without reference → open a ticket

  • BTC wrong amount → include TXID

  • Wise currency mismatch → corrected manually

Suspensions

Typical timelines:

  • VPS: 24–48 hours

  • Dedicated: varies based on datacentre policy

Unsuspension

Once overdue invoice is paid → reactivation happens automatically.

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